Our clinic policy is not to
provide lab results over the telephone. Only our doctors can
interpret lab results and the staff will
not comment when asked.
Please understand that it can take up to 10 days for our office
to receive results back from various labs or hospitals.
Please always make an appointment with a physician at our clinic
after you undergo an investigation in order to discuss results.
We will do our best to contact you to book an appointment if
your investigation results are abnormal. We will call you and,
if we are unable to reach you, your family member, or your
voicemail, we shall send you a letter in the mail. From time to
time we will also contact you to discuss relevant normal
results. However, no follow up system is 100% accurate.
Therefore, we ask you to follow up with a doctor at our clinic
after every investigation that you undergo.
Please note: At times we may
need to leave messages on your voicemail (such as the time and
place of a specialist referral or the message that lab tests are
normal). We will, however, leave only very general information
on voicemail. Hence,
please provide us with the most
confidential phone number(s) that you have.
If one of your phone numbers is not to be used to leave any
voicemails whatsoever due to confidentiality reasons, please ask
us to remove this phone number from your chart.